Last Updated: 16/07/2026
Thank you for choosing Kashaya Dips. We are committed to delivering our dry herbal products to you safely and promptly. This policy outlines our shipping procedures, timelines, and charges.
1. Order Processing Time
- All orders are carefully packed and handed over to our courier partners within 2 to 3 business days of receiving confirmed payment.
- Please Note: Processing times exclude weekends (Sundays), public holidays, major festival seasons, and unforeseen circumstances such as extreme weather conditions that may temporarily halt logistics operations.
2. Shipping Charges & Free Delivery
We offer transparent, tiered shipping to give you the best value:
- Free Shipping: We offer Free Standard Shipping across India on all prepaid orders with a total cart value of ₹599 or more.
- Standard Shipping: For prepaid orders below ₹599, a nominal shipping and handling fee will be applied. This fee is calculated at checkout based on the order weight, box size, and delivery pin code. (Typical shipping charges range from ₹49 to ₹99).
3. Estimated Delivery Timelines
Once your order is dispatched, the delivery time depends entirely on the operational timelines of our trusted third-party courier partners and your destination pin code:
- Local Deliveries (within Andhra Pradesh): Typically 2 to 4 business days.
- Pan-India Deliveries: Typically 4 to 7 business days.
- Disclaimer: These are estimated timelines. Kashaya Dips is not liable for delays caused by the courier company, strikes, natural calamities, or other force majeure events beyond our control.
4. Order Tracking
Once your order is dispatched, you will receive an automated Order Dispatched notification containing your tracking ID and a live tracking link via:
- SMS You can use this link to monitor your package’s journey in real-time.
5. Failed Deliveries & RTO (Return to Origin)
To ensure smooth deliveries, please ensure the shipping address and phone number provided at checkout are 100% accurate and active.
If a delivery attempt fails due to reasons attributable to the customer, the courier will return the package to us (RTO). Customer-attributable reasons include:
- Providing an incorrect, incomplete, or undeliverable address.
- Being unavailable to receive the package or not answering the courier’s delivery calls.
- Refusing to accept the delivery at the time of arrival.
RTO Deduction Policy: In the event of an RTO, the customer is responsible for the logistics costs incurred. Therefore, the actual forward shipping charges, reverse return shipping charges, and packaging costs will be strictly deducted from any refund amount. We highly recommend being available to receive your order to avoid these deductions.
6. Undeliverable or Lost in Transit
In the rare event that the courier partner marks your package as “Lost in Transit,” please contact us immediately. We will initiate a trace request with the courier. If the package is officially declared lost by the courier, we will gladly send a free replacement or issue a full refund at your preference.
7. Contact & Grievance Redressal
If you have any questions about your shipment, or if your tracking has not updated for more than 5 days, please reach out to our support team. We are here to help!
- Name: P.P.V. Surya Kumar (Grievance Officer)
- Email: hello@kashayadips.com
- Phone/WhatsApp: +91 9160 313414
- Address: Antarvedi, Konaseema District, Andhra Pradesh – 533252
- Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (Except festival time)
💡 In Simple Terms
We pack your order with care within 2–3 days and hand it to trusted couriers. Orders above ₹599 get completely FREE shipping, while smaller orders have a small, transparent shipping fee calculated at checkout . You’ll get a tracking link via WhatsApp, Email, or SMS as soon as it ships. Please make sure your address and phone number are correct—if the courier can’t reach you and the package bounces back to us, shipping costs will be deducted from your refund.
(Disclaimer: This is a plain-English summary for your convenience. The legally binding conditions governing shipping, delivery timelines, and RTO deductions are strictly governed by the full Shipping & Delivery Policy detailed above.)
