Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
Payment Information
Order & Returns
other frequent questions
what is RTO, and how does it affect my refund?
RTO (Return to Origin) occurs when a package is returned to us due to: Incorrect/incomplete address Customer unavailable or refusing delivery Not answering courier calls In RTO cases, forward + reverse shipping charges + packaging costs will be deducted from your refund. Always ensure your address and phone number are correct!
What if my order is lost in transit?
If your tracking shows no movement for 5+ days, contact us immediately. We'll investigate with the courier. If officially declared "Lost in Transit," we'll send a free replacement or issue a full refund—your choice!
Can I change my shipping address after placing an order?
Contact us immediately at hello@kashayadips.com. If the order hasn't been dispatched yet, we can update the address. Once dispatched, address changes are not possible.
Do you provide invoices?
Yes! A detailed invoice is included in every package. If you need a separate GST invoice, mention it during checkout or email us after your order.
What if I miss the delivery?
The courier will typically attempt delivery 2-3 times. If you miss it, they'll contact you via phone/SMS to reschedule. If all attempts fail, the package will be returned to us (RTO), and shipping charges will apply for re-delivery or refund.
