Last Updated: 16/07/2026

Thank you for choosing Kashaya Dips. We are committed to providing high-quality, 100% vegetarian dry herbal products. Due to the hygienic and consumable nature of our products, we maintain a strict but fair cancellation and refund policy to ensure the safety and satisfaction of all our customers.

1. Order Cancellations

Before Dispatch: You may cancel your order within 2 hours of placing it, provided it has not yet been processed or handed over to the courier. To cancel, please contact us immediately at hello@kashayadips.com with your order number. A full refund of the product value will be initiated, minus any non-refundable payment gateway processing fees charged by the provider (e.g., Razorpay).
After Dispatch: Once an order is dispatched, it cannot be canceled.
Return to Origin (RTO): If you refuse to accept the delivery, provide an incorrect address, or are unavailable to receive the package, the courier will return it to us (RTO). In such cases, the actual forward shipping charges, reverse return shipping charges, and packaging costs will be strictly deducted from your refund amount.

2. Returns and Replacements

Because our products are food-grade herbal blends, we do not accept physical returns of opened, unsealed, or used products under any circumstances.

However, if we make a mistake, we will make it right:

Valid Claims: If you receive a damaged, defective, or incorrect product, we will provide a free replacement at no extra cost to you.
24-Hour Window: You must report any such issue to us at hello@kashayadips.com within 24 hours of the delivery timestamp.
Mandatory Proof: To process any claim, you must provide:
1. Clear, well-lit photographs of the damaged/incorrect product.
2. A clear photograph of the outer packaging and the shipping label.
3. (Highly Recommended) An unboxing video of the package. Claims submitted without photographic or video proof will be automatically rejected.

3. Refund Process and Timelines

If a replacement is not feasible (e.g., the item is permanently out of stock or lost in transit by the courier), we will issue a refund.

Method: Refunds will be processed to the original payment method (via Razorpay) used during checkout.
Timeline: Refunds are typically processed within 5 to 7 business days after the claim is approved. Please allow an additional 3–5 days for the amount to reflect in your bank account, depending on your bank’s processing time.
Deductions: Original shipping charges and payment gateway fees are non-refundable. For RTO (failed delivery) cases, forward and reverse shipping costs plus packaging fees will be deducted from the refund.

4. Non-Refundable Scenarios

In accordance with Indian consumer guidelines regarding hygienic goods, we will strictly NOT issue refunds, replacements, or store credit for:

“Change of mind” or personal dislike of the taste, aroma, or expected effect of the herbs after the seal is broken.
Product clumping, spoilage, or quality degradation caused by improper storage (e.g., exposure to moisture, heat, or sunlight) after delivery.
Products where the original safety seal has been broken, tampered with, or partially consumed.
Claims reported after the 24-hour window from the time of delivery.

5. Contact & Grievance Redressal

If you have any questions about your order, a refund, or this policy, please reach out to our support team. We are here to help!

Name: P.P.V. Surya Kumar
Email: hello@kashayadips.com
Phone/WhatsApp: +91 9160 313414
Address: Antarvedi, Konaseema District, Andhra Pradesh – 533252
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (Except major festival holidays)

💡 In Simple Terms
We want you to be happy with your Kashaya Dips! If we send the wrong item or it arrives damaged, just email us with a photo or unboxing video within 24 hours, and we’ll send a free replacement. Because our products are food items, we cannot accept returns or give refunds if you simply change your mind, don’t like the taste, or if the package is returned to us because of an incorrect address.
_{(Disclaimer: This is a plain-English summary for your convenience. The legally binding conditions governing cancellations, the 24-hour claim window, mandatory proof requirements, and RTO deductions are strictly governed by the full Cancellation & Refund Policy detailed above.)}