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Welcome to Kashaya Dips (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (the “Site”) or purchase our dry herbal products.
By using our Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Site.
1. Information We Collect
We collect only the information necessary to process your orders and provide you with a seamless experience. This includes:
Personal Information: Name, shipping address, billing address, email address, and phone number.
Transaction Information: Order history, product preferences, and payment status.
Technical Information: IP address, browser type, device information, and cookies (used to improve website functionality and user experience).
Note: We do not collect or store your sensitive financial information (such as credit card numbers, UPI PINs, or bank account details). All payment transactions are securely processed by our third-party payment gateway, Razorpay, which is PCI-DSS compliant.
2. How We Use Your Information
We use the collected information strictly for the following purposes:
To process, fulfill, and deliver your orders.
To communicate with you regarding order status, shipping updates, and customer support.
To send promotional emails or updates about new herbal blends (only if you have explicitly opted in).
To comply with legal, tax, and regulatory obligations under Indian law.
To detect and prevent fraud or unauthorized transactions.
3. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share your information with trusted third-party service providers who assist us in operating our business, strictly under confidentiality agreements:
Payment Processors: Razorpay (to securely process your payments).
Logistics & Courier Partners: (e.g., Shiprocket, Delhivery, India Post) to deliver your package to your provided address.
Legal Authorities: If required by law, court order, or government regulation to protect our rights or comply with legal proceedings.
4. Data Security
We implement reasonable and industry-standard security practices (including SSL encryption and secure servers) to protect your personal data from unauthorized access, alteration, disclosure, or destruction, in accordance with the Information Technology Act, 2000. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights (Under the DPDP Act, 2023)
As a user, you have the following rights regarding your personal data:
Right to Access: You can request a summary of the personal data we hold about you.
Right to Correction: You can request us to correct or update inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data, subject to our legal obligation to retain transaction records for tax and accounting purposes.
Right to Withdraw Consent: You can withdraw your consent for us to process your data or send you marketing communications at any time by contacting us.
To exercise any of these rights, please email us at hello@kashayadips.com. We will respond to your request within a reasonable timeframe as mandated by Indian law.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Indian laws (e.g., maintaining financial records for 7–8 years for tax audits).
7. Cookies Policy
Our Site uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain features on our Site.
8. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any privacy or data-related concerns.
Name: P.P.V.Surya Kumar
Email: hello@kashayadips.com
Phone/WhatsApp: +91 9160313414
Address: Antarvedi , Konaseema district, Andhra Pradesh – 533252
Time of Availability: Monday to Saturday, 10:00 AM to 6:00 PM IST [Except festival time]
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: hello@kashayadips.com
Phone/WhatsApp: +91 9160313414
💡 In Simple Terms (Plain English Summary)
We want you to feel safe shopping with Kashaya Dips. We only collect the information needed to get your order to your door. We never sell your data, and we don’t store your credit card or UPI details (Razorpay handles that securely). If you ever want us to update or delete your information, just email us, and we’ll take care of it promptly.
(Disclaimer: This is a plain-English summary for your convenience. The legally binding conditions governing data collection, usage, and your rights are strictly governed by the full Privacy Policy detailed above.)
